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Medication misadventures, including dispensing errors in hospitals and pharmacies, can occur due to various reasons.
Medication misadventures can generally be categorized into prescription errors, dispensing errors, and administration errors. Dispensing errors include dosage errors, counting errors, medication selection errors, and administration errors.
An important point to note is that the introduction of Digital Transformation (DT or DX) technologies can help reduce or prevent errors caused by human error.
PillEye Live not only significantly reduces pill counting time, but also helps to drastically reduce counting errors in the dispensing environment.
According to the World Health Organization (WHO), the most common causes of medication misadventures in pharmacies include heavy workloads, lack of support staff, distractions and interruptions, confusion due to similar drug names, and insufficient time for patient counseling among others.
A 2020 study published by Oxford University Press와 London School of Hygiene and Tropical Medicine also supports these findings.
Distractions: cell phones, conversations with patients, multi-tasking, etc.
Exhaustion: emotional and compassion fatigue from intense patient care
Being hurried: feeling rushed due to other tasks and patient waiting time
The study found that heavy workloads and the concentration of patients during certain time periods increase the likelihood of counting errors.
According to the study, pill counters in clinics or pharmacies spend at least 40% of their working hours counting pills.
The report predicts that by reducing the time wasted on pill counting, pharmacy staff can devote more time and energy to patient counseling and medication guidance, thereby improving the quality of patient care through increased interaction time with patients.